FAQ

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from PayPal and major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

PROCESSING TIMES

Orders can take up to 2 business days to be processed before shipment.

Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.

DELIVERY TIMES

Shipping mainland Portugal: 2-3 days

Portugal islands and rest of Europe: 4-5 days

Certainly! We will send you an email with your tracking link within 2 business days after placing your order.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 15 days after the purchase is made.

The cost of the return shipping is handled by the customer.