FAQ
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from PayPal and major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
PROCESSING TIMES
Orders can take up to 2 business days to be processed before shipment.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.
DELIVERY TIMES
Shipping mainland Portugal: 2-3 days
Portugal islands and rest of Europe: 4-5 days
Certainly! We will send you an email with your tracking link within 2 business days after placing your order.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within 15 days after the purchase is made.
The cost of the return shipping is handled by the customer.